ORDERING TERMS

Orders may be placed 24 hours using our Secure Online Shopping Cart. Your information is protected by 128-bit SSL encryption.

Returning Customers may call us to place their order between the hours of 8 a.m. and 4 p.m. Pacific Time Monday thru Friday.

Phone: 310-538-2200

You may also E-mail your orders to Om Imports.

Order Minimum is US $100

Sales Tax of 9.50% will be added to all orders from within California unless you fill out and send us a California Resale Certificate before placing your order.

Shipping Charges calculated by the online shopping cart are approximate. Actual shipping charges will be determined when your order is ready to ship.

Please order by the Unit of Measure indicated online and Minimum Quantity required for each item. If an item is priced by the dozen and you order 12, we will ship you 12 dozen. We will ship you the specified minimum quantities, even if you order less.

All orders are shipped by UPS Ground unless otherwise specified.

We ship orders from Hawaii, Alaska and Puerto Rico by US Mail.

Customer is responsible for all shipping charges including Refused Shipments.

For your Payment Convenience we offer:

Visa, MasterCard, American Express and Discover Card

All orders must be Prepaid by Credit Card or PayPal, Sorry we do not offer COD or any Terms.
Orders paid by credit card must have the same billing and shipping address.
If your credit card payment declines online, your funds will be on hold temporarily by your credit card issuing bank. We have no control over this and we are not responsible for the amount on hold. We will not be able to help you release the funds on hold, as your bank may take some days to release your funds depending on their policy.
Please do not run your card online repeatedly, instead contact your bank to verify that the billing address you have entered matches the bank records.
Once your order has been canceled and we void your transaction, it may take few days before the funds return to your account.

Prices quoted are Wholesale FOB Gardena, CA and are subject to change at any time without prior notice.

When losses involve damaged or missing cartons, please notify us asap, so we can file claim with delivery carrier.

Any other discrepancy such as missing items should be reported to Om Imports, Inc. within 7 days of receipt of goods.

No merchandise will be accepted for return without prior authorization.

All sizes, descriptions, colors and other specifications as listed or pictured are approximate and variances may occur because items are handcrafted. Some packing information may differ from the actual packs.