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Our top priority is to provide quality items to our customer. Though, we understand that sometimes that the product does not meet your expectations. In order to qualify for a return/refund it must meet the following requirements:

Item Conditions
  • It should be in the original packing, free from any sticker, price tag, writing or any kind of modification.
  • Item(s) must be in the condition you received them and in the original box and/or packaging.
  • Items that have been used cannot be returned.
  • Customer is responsible for return shipping charges.
  • Original shipping costs are not refundable.
  • Once your return is received and inspected by us, your refund will be processed and credit will be applied to your credit card or to your customer account, whichever you prefer.

Incorrect Items

In the event that you receive an incorrect item due to our error, please e-mail us the following information
  • Order ID # or Invoice #
  • Item Code & Quantity
  • Photo(s) of all incorrect items
  • If after review of the photo(s) we find that you have received a wrong item, then we will make arrangement to have the wrong item returned to us.
  • After review of the actual item we will issue a credit or provide an exchange.
  • Please note that an exchange may not be possible for some items. In that case, credit will be applied to your credit card or to your customer account, whichever you prefer.

 Damaged Items

In the event that you receive a broken or damaged item due to manufacturer error, Please e-mail us the following information

  • Order ID # or Invoice #
  • Item Code & Quantity
  • Photo of all damaged items
  • If after review of the photo(s) we find that you have received a damaged item, then we will make arrangement to have the item returned to us.
  • After review of the actual item we will issue a credit or provide an exchange.
  • Please make a note that a replacement may not be possible for some items. In that case an exchange can be made. If not, credit will be applied to your credit card, PayPal or to customer account, whichever you prefer.

When losses involve damaged or missing cartons, please contact the delivery carrier (UPS or USPS) for instructions on filing a claim first!

Any other discrepancy such as missing items should be reported to Om Imports, Inc. within 7 days of receipt of goods.
No merchandise will be accepted for return without prior authorization.

International Order Returns

All international sales are final and can not be returned.